The Missed Call Index

We mystery-called 300+ UK courier and pallet firms, at different times of the day, for months. Here is what the phones are really doing, and what it costs when they go unanswered.

• 1 in 4 calls unanswered, and it gets worse after 5pm
• The exact hours depots lose the most time-critical calls
• What one missed pallet booking is actually worth

Built by Logisti-Call, 24/7 call answering built for pallet-network depots.