PPS Logistics × Logisti-Call
Three months in: the calls a growing depot never has to worry about again
About PPS Logistics
Scotland's Trusted Logistics Partner: 100+ vehicles across five depots (Kilmarnock HQ, Blantyre, Cumbernauld, Glasgow and Motherwell), handling 5.5 million+ deliveries a year across parcels, pallets, warehousing and freight forwarding. A Palletways member and Platinum performer for operational excellence, named in the inaugural Sunday Times Scotland Fast 50. Growth like that has one noisy side effect: the phones.
ppslogistics.co.ukThe challenge
For a multi-depot pallet-network operation, inbound demand peaks exactly when the team is busiest: consignors chasing ETAs, redeliveries and exceptions that need capturing properly first time, drivers, member depots and new customers ringing at unpredictable hours. Calls the team couldn't take risked landing as interruptions, voicemail or missed opportunities, and left no data behind.
The solution: a safety net behind the team
PPS didn't hand over its phones. The Logisti-Call voice agent sits behind the PPS team, catching what they can't take: overflow at peak, evenings and weekends. Integrated with Palletways via API, it gives callers real-time consignment updates on the call: live answers, not chatbot scripts. Member, customer, depot and driver callers are routed to the right place, exceptions captured in full, and the service tuned itself to PPS as it ran, shaped by the team's feedback.
What PPS gets every month
And every month, the calls turn into intelligence
Each month PPS receives a Call Intelligence report: what callers wanted, when pressure peaks and where money hides. June's report identified £1,475 in redelivery charges PPS is contractually entitled to from 59 failed-delivery calls, now capturable at the moment a customer rebooks. It also revealed that delivery exceptions consistently double at the end of the week, a structural pattern no phone system had ever made visible.
Simon is the genius who has provided us with our Voice Agent. I can't recommend him enough - from the initial set up and the continuous monitoring and feedback, him and the team have been great.
Lesley Ewing
Account Manager, PPS Logistics
About Logisti-Call
Logisti-Call builds AI agents specifically for pallet network and logistics businesses. Its voice agent answers inbound calls in under a second, 24 hours a day, integrating with your network and systems via API to give callers live, accurate answers. The same technology can run your email inbox, clearing routine queries in seconds, and make outbound calls for quote follow-ups and customer win-backs. Phones, inbox and outbound: every customer conversation covered, by one supplier that speaks your industry.
Hear it before you believe it
Ring 0808 502 2748 and try to catch it out.