Will this replace our office staff?

That is not how our customers use it. It takes the calls your team was never going to reach anyway, overflow, evenings, weekends, so your people stop being interrupted and start finishing work.

How does the cost compare to a salary?

A fraction of a fully loaded salary, and it covers four times the hours. Our cost savings page runs the numbers on your own call volume.

Comparison

AI call answering vs hiring a receptionist

Hiring is the instinctive answer to a ringing phone, and for some businesses it is the right one. But one person covers roughly a quarter of the week's hours, cannot take two calls at once, and needs cover for holiday, sickness and lunch. The gaps are not a criticism of the hire, they are arithmetic.

Side by side

	Hiring an in-house receptionist	Logisti-Call
Hours covered	Around 40 of the week's 168, before holiday and sickness	All 168, every week of the year
Simultaneous calls	One	As many as ring at once
True annual cost	Salary plus employer NI, pension, holiday, equipment and recruitment	A fixed monthly fee with no on-costs
Cover for absence	You arrange it, or the phone rings out	Not applicable
Ramp-up time	Weeks of recruitment plus weeks of training	Live in days, and updated in minutes when your process changes
Consistency	Human, so it varies with the day	The same at 3am on a bank holiday as at 10am on a Tuesday

Where hiring an in-house receptionist genuinely wins

A good in-house person does things we do not: they walk over to the traffic desk, read the room, chase a driver in person and build real relationships with your regulars. If your call volume genuinely fits one person's working day, hiring is a sound decision.

The verdict

The strongest setup is usually both. Keep your people for the daytime relationship work, and let the agent take the overflow, the nights and the weekends, which is where the missed calls actually are.

Run the numbers on your own call volume

Frequently asked questions

Will this replace our office staff?: That is not how our customers use it. It takes the calls your team was never going to reach anyway, overflow, evenings, weekends, so your people stop being interrupted and start finishing work.
How does the cost compare to a salary?: A fraction of a fully loaded salary, and it covers four times the hours. Our cost savings page runs the numbers on your own call volume.

Other comparisons

AI answering vs voicemailFor anything time-critical or competitively shopped, which describes most logistics calls, voicemail is not call cover. It is a record of the business you lost, and an incomplete one.AI answering vs a traditional telephone answering serviceIf you want messages taken politely, an answering service is fine. If you want the job actually booked, at 2am, at a price that does not move when volume spikes, that is a different tool.AI answering vs an ivr phone menuA menu in front of an unstaffed phone just makes people work harder to reach voicemail. If your departments are not always covered, replace the menu rather than adding options to it.

Hear it answer your kind of call

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