Can it quote a same-day job on the call?

Yes. We load your rate card, mileage bands and surcharges, and the agent quotes from that. If a job falls outside the rules it captures the detail and tells the caller you will confirm the price, rather than guessing.

What happens to a booking taken at 3am?

It is emailed and texted to your team straight away and sits in your dashboard. You choose whether urgent jobs also ring a duty phone or stay queued until the depot opens.

Will it cope when everyone rings at once?

Yes. There is no queue, because there is no single operator. Forty simultaneous callers get forty simultaneous answers, which is the one thing a human desk physically cannot do.

Courier & same-day delivery

24/7 call answering for courier and same-day delivery firms

Same-day work is won by whoever picks up first. When a customer needs a job collected in the next hour they ring three couriers and book the one who answers, so a call that rolls to voicemail is not a delayed booking, it is a booking that went to a competitor.

Hear it handle a call

When the calls actually go missing

The controller is on the radio to a driver and the second line rings out
Between 5pm and 8am, when a surprising share of urgent same-day bookings land
Saturday collections, when the office is closed but the customer's deadline is not
During a spike, when one incident on the network generates forty chase calls at once

What the agent handles

Taking a same-day booking: collection and delivery postcodes, item, weight, deadline
Quoting from your own rate card, or capturing the job and flagging it for a price
POD and 'where is my driver' chases, answered without pulling your controller off the radio
Out-of-hours bookings held and released to your team the moment the depot opens

What one missed call costs

A single same-day job is typically worth more than a week of answering-service cost, and the customer who books it once tends to keep ringing the same number.

Courier & same-day delivery: common questions

Can it quote a same-day job on the call?: Yes. We load your rate card, mileage bands and surcharges, and the agent quotes from that. If a job falls outside the rules it captures the detail and tells the caller you will confirm the price, rather than guessing.
What happens to a booking taken at 3am?: It is emailed and texted to your team straight away and sits in your dashboard. You choose whether urgent jobs also ring a duty phone or stay queued until the depot opens.
Will it cope when everyone rings at once?: Yes. There is no queue, because there is no single operator. Forty simultaneous callers get forty simultaneous answers, which is the one thing a human desk physically cannot do.

Courier & same-day delivery call answering near you

LondonCall answering for logistics operators across Greater London and the M25.ManchesterCall answering for logistics operators across Greater Manchester and the North West.LiverpoolCall answering for logistics operators across Merseyside.NottinghamCall answering for logistics operators across the East Midlands.Milton KeynesCall answering for logistics operators across Buckinghamshire and the M1 corridor.

Other sectors we cover

Pallet network depotsOne regular pallet account is worth thousands a year. Losing it because nobody picked up at 5:20pm is the most expensive kind of quiet.Haulage & HGV operatorsAn empty return leg is a fixed cost with no revenue against it. One captured backload a week changes the shape of the month.Freight forwardingA forwarding quote request is a live buying signal with a short shelf life. Answering it six hours later is usually answering it too late.Removals & storageOne booked house move is worth more than a month of cover. Missing three enquiries a week is a business-shaped hole.

Put it in front of a courier & same-day delivery call

Ring the demo line and throw a real enquiry at it. If it cannot handle yours, we would rather you found out in two minutes than two months.

Test call the agent

0808 502 2748

Try the live demo Book a walkthrough