Freight forwarding
Call answering for freight forwarders across every time zone
Freight forwarding is the one logistics sector where the office being closed is guaranteed to overlap with somebody important calling. Origin agents, shippers chasing a container, customs queries, they all arrive on UK-office-closed time.
Hear it handle a callWhen the calls actually go missing
- Far East mornings, which land in the middle of the UK night
- US afternoons, which land after your team has gone home
- Quote requests, which go to three forwarders and reward the fastest reply
- Customs and clearance queries that cannot wait until 9am
What the agent handles
- Quote enquiries: origin, destination, mode, incoterm, commodity, volume or weight, ready date
- Shipment status chases captured with the booking or container number attached
- Customs and documentation queries routed to the right desk rather than a general inbox
- Overseas agent calls handled politely and in full, whatever the hour
What one missed call costs
A forwarding quote request is a live buying signal with a short shelf life. Answering it six hours later is usually answering it too late.
Freight forwarding: common questions
- Can it take a full quote brief?
- Yes. It works through the same checklist your desk would, mode, route, incoterm, commodity, dimensions and ready date, so the enquiry lands complete rather than as 'please call back'.
- Does it work for calls from overseas agents?
- Yes. It answers international calls the same way it answers domestic ones, and the transcript is in your dashboard in English regardless of the accent on the line.
- Can we route air, sea and road enquiries to different people?
- Yes. Routing is rule-based, so a sea freight quote goes to your sea desk and a customs query goes to clearance, automatically.
Freight forwarding call answering near you
LondonCall answering for logistics operators across Greater London and the M25.ManchesterCall answering for logistics operators across Greater Manchester and the North West.LiverpoolCall answering for logistics operators across Merseyside.NottinghamCall answering for logistics operators across the East Midlands.FelixstoweCall answering for logistics operators across Suffolk and the East of England.
Other sectors we cover
Courier & same-day deliveryA single same-day job is typically worth more than a week of answering-service cost, and the customer who books it once tends to keep ringing the same number.Pallet network depotsOne regular pallet account is worth thousands a year. Losing it because nobody picked up at 5:20pm is the most expensive kind of quiet.Haulage & HGV operatorsAn empty return leg is a fixed cost with no revenue against it. One captured backload a week changes the shape of the month.Removals & storageOne booked house move is worth more than a month of cover. Missing three enquiries a week is a business-shaped hole.
Put it in front of a freight forwarding call
Ring the demo line and throw a real enquiry at it. If it cannot handle yours, we would rather you found out in two minutes than two months.
Test call the agent
0808 502 2748